PICK UP & SHIPPING

HOW DOES PICK UP WORK?
When you are ready to place an order, you will have 2 options; Pick Up and Shipping. Pick Up is available Monday - Friday. We are not able to fulfill pick up orders on weekends and holidays.
Pick Up is only available to those local in the Houston area.
ADDRESS (not a physical store):
9927 Radio Rd
Houston, TX
77075
Let’s place an order for Pick Up:
1. Select “Pick Up” at Check out! In your cart you will see a “Special Instructions for seller” box. In that box please let us know what days and a time frame that works for you. Orders will be ready within 2-4 business days.
2. When your order is ready we will send you a text message with pick up information. This text message will have a locker number and a combination number. Your order will be in a specific locker with a combination that only you know. This is to provide contactless pick up and to prevent your order from being stolen.
3. When you arrive, simply pull into the driveway and locate the green school lockers attached to the iron gate. Once you have picked up your order, reply to the same text message with “I have picked up!”. 

5. You’re all done! Super easy!
*If we are running behind, or have an emergency, we will post on our instagram and we will reach out to you by text.
* YOU HAVE 5 DAYS TO PICK UP YOUR ORDER FROM THE DAY YOU RECEIVE THE “order is ready for pick up” MESSAGE. NO REFUNDS WILL BE MADE IF YOU DO NOT PICK UP. *
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SHIPPING
Our current processing time is 1-5 business days (M-F). (This is subject to change due to high volume orders and will be updated in our home page banner)
Shipping times are currently being affected by Covid-19 and USPS is not able to guarantee an accurate delivery date.
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When will my order ship?
After the 1-5 business days that your order is being created and put together, you will receive an email stating that your order has been shipped! If you do not receive the email after the 5th processing day, please contact us via email BSBBHELP@GMAIL.COM
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How can I track my order?
In your shipment email you will have your own tracking number provided by USPS. Simply copy and paste that number into the USPS tracking box on the USPS website.
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Shipping costs.
As a small business, we try our best to provide the best shipping prices available. This cost is determined by USPS, your location, and the weight of your package. We unfortunately are not able to determine the shipping cost. Be on the look out on our Instagram page for free shipping days!
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Have a shipment issue?
Please refer to our Policy page for more details.